Welcome to https://smartdining.ai/ (“Website”), owned and operated by ICC Craft Consulting (“Company,” “we,” “us,” or “our”). Your privacy is of utmost importance to us, and this Privacy Policy outlines how we handle and protect your personal information.

Introduction
This Privacy Policy explains how ICC Craft Consulting ("SmartDining.ai," "Company," "we," "us," or "our") collects, processes, and shares information collected through https://smartdining.ai/ (“Website”), our Platform, and related services.

By using our Website and services, you agree to the collection, storage, and use of your data as described in this Privacy Policy. If you do not agree, please refrain from using the Website and services.

Definitions
For clarity in this Privacy Policy, the following terms have specific meanings:

• Platform: The SmartDining.ai application used by SmartDining.ai’s customers to create AI-driven restaurant booking solutions.

• Customer: Any party to SmartDining.ai’s services agreement, including authorized users of the Services.

• Site Visitor: Any individual who visits our Website, excluding Customers.

• Personal Data: Any information that can identify or be used to contact a specific person.

Other capitalized terms may be defined in SmartDining.ai’s Master Services Agreement.

Types of Data Collected

• Personal Data: We may collect certain information from or about you, including your name, email, job title, phone number, and account credentials when you create an account, make a reservation, or interact with our services.

• Usage Data: Information on how our Website and services are accessed, such as IP address, browser type, page visits, device information, and interaction time.

• Cookies and Related Technologies: Cookies and other tracking technologies help us analyze usage trends, manage session preferences, and maintain security.

How We Collect Data
We gather data in the following ways:

• Interactions with Site and Services: When you interact with our Website, submit inquiries, request services, or subscribe to updates.

• Online Forums and Social Media: Participation in forums, blogs, and social media linked to our Website may also lead to the collection of publicly shared information.

• Third-Party Sources: Information from trusted third parties, as necessary to enhance and optimize our services.

• Cookies and Similar Technologies: For more on cookies and your control options, refer to the "Cookies and Related Technologies" section below.

Use of Data
Data collected is used to:

• Provide and maintain our Website and services.

• Communicate updates or respond to inquiries.

• Enhance and optimize user experiences based on preferences and usage trends.

• Monitor and analyze website performance.

• Ensure compliance with legal requirements, protect against fraud, and safeguard rights and property.

• For other purposes with your consent, where required by law.

Data Storage and Retention
We retain data only as long as necessary for legitimate business purposes, compliance with legal obligations, dispute resolution, and enforcement of agreements. Data is stored on secure servers with high-security measures, in compliance with applicable laws.

Transfer of Data
Data may be processed outside your jurisdiction where laws differ from your own. For EU residents, data transfers adhere to the GDPR, with processing and storage taking place within the EU wherever feasible.

Disclosure of Data
We do not sell or trade your Personal Data. We may, however, share data with:

• Service Providers: Trusted third parties that assist with payment processing, analytics, and customer support.

• Corporate Affiliates: In the case of mergers, acquisitions, or business transfers, to continue providing services.

• Legal Requirements: When disclosure is required by law, regulatory authorities, or to protect our legal rights.

Security of Data
While we strive to protect your data, no electronic transmission is fully secure. We employ reasonable security measures, including encryption and access controls, to safeguard Personal Data against unauthorized access or disclosure.

Your Rights
Depending on your location, you may have the following rights:

• Access: Request access to Personal Data we hold about you.

• Correction: Request updates or corrections to inaccurate data.

• Deletion: Request data deletion, subject to certain limitations.

• Restriction and Objection: Limit or object to processing under specific circumstances.

• Data Portability: Request a copy of data in a machine-readable format.

• Withdrawal of Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at legal@smartdining.ai. We will respond promptly and in compliance with applicable laws.

Cookies and Related Technologies
Our Website uses cookies to enhance user experience. You may manage cookies through your browser settings. Note that disabling cookies may affect Website functionality.
Examples of cookies we use:

• Session Cookies: For website functionality.

• Preference Cookies: To remember preferences and settings.

• Security Cookies: For security purposes.

Legal Basis for Processing (GDPR)
For EU residents, we process Personal Data based on consent, legal obligations, or legitimate interests that do not override your privacy rights.

Retention of Data
We retain Personal Data as long as necessary to fulfill the purposes outlined in this Privacy Policy or as legally required.

Children’s Privacy
Our Website is not intended for children under 18, and we do not knowingly collect data from children. If we learn of unauthorized data collection, we will delete such information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please review it regularly to stay informed about our data practices.

Contact Us
If you have questions about this Privacy Policy, please reach out via email at legal@smartdining.ai.

Privacy Policy for SmartDining.ai

Last modified: November 2024.